Terms of Service

Last updated: June 27, 2026

By accessing or using TurkVPS.cloud ("Service"), you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. Service Description

TurkVPS.cloud provides KVM-based virtual private server (VPS) hosting from Istanbul, Turkey. Services include server provisioning, network connectivity, DDoS protection, and access to a customer control panel at my.turkvps.cloud.

2. Account Registration

You must provide accurate, current information when creating an account. You are responsible for all activity under your account. You must be at least 18 years old to purchase services.

3. Payment Terms

• Services are billed monthly in advance in USD.
• Payments are processed via Stripe (credit/debit card) or cryptocurrency (USDT and TRX on the TRON/TRC20 network).
• Invoices are due on the billing date. Late payment may result in service suspension after 3 days.
• 24-Hour Money-Back Guarantee: the first server on your account is covered by a full refund if you cancel it within 24 hours of provisioning and request the refund via support ticket. The guarantee applies once per customer, covers the server plan fee, and does not cover accounts in breach of the Acceptable Use Policy. Refunds are issued as account wallet credit — cryptocurrency payments are never returned on-chain to the sending address.
• Beyond the guarantee above, no refunds are issued for partial months after a server has been provisioned, except at our sole discretion in cases of verified service failure. Hourly billing is available if you wish to trial a server for a short period.
• Prices may change with 30 days written notice.

4. Acceptable Use Policy

You may not use our services for:

• Sending spam or unsolicited bulk email
• Hosting, distributing, or facilitating malware, phishing sites, or illegal content
• Conducting DDoS attacks or port scanning against third parties
• Mining cryptocurrency (unless specifically authorized)
• Any activity that violates applicable local, national, or international law
• Reselling services without prior written authorization

Violation of this policy may result in immediate suspension or termination without refund.

5. Service Level Agreement (SLA)

We commit to a 99.9% monthly network uptime for all VPS plans. This equates to no more than ~43 minutes of unscheduled downtime per month. Downtime caused by scheduled maintenance (with 24-hour notice), customer actions, or third-party events beyond our control is excluded from SLA calculations.

Service credits for SLA breaches are issued as account credit, not cash refunds, and require a support ticket submitted within 72 hours of the incident.

6. Data & Backups

Snapshot backups are available as a feature in the control panel. You are solely responsible for maintaining adequate backups of your data. TurkVPS.cloud is not liable for data loss under any circumstances.

7. Termination

You may cancel your service at any time from the control panel. Cancellation takes effect at the end of the current billing period. To prevent abuse, accounts are limited to 3 server terminations per hour. We reserve the right to terminate accounts that violate these terms, with or without notice depending on severity.

8. Limitation of Liability

To the maximum extent permitted by law, TurkVPS.cloud's total liability for any claim arising from these Terms shall not exceed the total fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Governing Law

These Terms are governed by the laws of the Republic of Turkey. Any disputes shall be resolved in the courts of Istanbul, Turkey.

10. Changes to Terms

We may update these Terms at any time. Continued use of our services after notification of changes constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, contact us at support@turkvps.cloud.